Terms and condition

This Terms and Conditions contain very vital legal information regarding your use of this platform. It is of utmost importance that you diligently and painstakingly read this since you are bound by all its terms once you use this platform. Your use of this platform is an express confirmation of your acceptance of this Terms and Conditions. Be informed that your use of the Instant Pick Up mobile app expressly confirms your entry into a legally binding agreement which terms are clearly stipulated herein. Nothing in this Terms and Conditions shall preclude the clients from abiding by the terms, conditions, rules and regulations that may have been put in place by the Vendors, neither shall anything preclude the Vendors from stipulating terms, conditions, rules and regulations for Clients.

About instant pickup

Instant Pickup is an online service with the web address “www.instantpickup.com“ focused on retailing Unique laundry and dry cleaning services in Nigeria . Instant Pickup is a comfortable, stress-free online market place which is passionate about providing Laundry services to Nigerians by connecting users to their ideal laundry house. We pick up your dirty duds where ever you are, take them for laundry or dry cleaning and thereafter we deliver same to you clean and fresh. We take off the stress from you by handling your laundry needs so that you can concentrate on your core businesses or other things which are absolutely necessary.

Identity and capacity to enter contractual agreement

Instant Pick Up recognizes the fact that not all individuals have the capacity to enter into a legally binding contract. Only users who are 18 years old and above and are mentally sound are allowed to create an account and use this platform. By creating an account and using this platform, you agree and confirm that you are of contractual age and mentally sound. Instant Pick Up does not guarantee the identity of the individuals who make use of its platform and as such Instant Pick Up cannot confirm the identity of any of such persons and shall not be held liable for any activities of such persons. All users of the platform are solely liable for their actions, acts and omissions.

Registration and creation of an account

All prospective users of Instant Pickup are to download the app and thereafter create an account by going through a registration process and fulfilling all the necessary requirements. The registration and creation of an account is free and has no charges whatsoever. It is only after such registration has been done that users can either become a vendor or a customer. A user who registers on the platform with the name of a legal entity such as a Company, Business name, Incorporated Trustee or any other legal entity other than an individual agrees that he/she has been authorized to do so by such legal entity and shall be held entirely liable if the need arises. Instant Pick Up will not be held liable for any harmful acts or conduct of a user who registers with the name of any legal entity which is not an individual.

Instant pickup contents

Instant Pick Up is a law-abiding legal entity and as such, the company has very high regard for all laws whether at home or abroad and this includes Copyright, Trademark, Patent and all laws relating to intellectual property.
Instant Pick Up reserves the sole right to authorize users to upload, publish or make posts on the app. You agree that all contents on the Instant Pick Up app are the exclusive property of Instant Pick Up except the contents which you may have a legal right of ownership to.
You shall not alter, remove, copy, commercialize, authorize for use or handle such contents in any manner without the authority of Instant Pick Up.
Instant Pick Up does not grant you any rights whatsoever to its contents be it expressly or by implication. You agree that Instant Pick Up grants you a partial, limited and revocable license to use this platform subject to your compliance with the Terms and Conditions herein.
Unless with your permission, Instant Pick Up does not claim any legal right to contents which you may have legal rights of ownership to and you hereby expressly grant instant Pick Up without any equivocation, a right free from any monetary compensation at all times, to use, modify, change, transform, alter, adjust, post, repost, advertise and publish all contents published or provided by you on the platform.
The right of usage of your content which you grant to Instant Pick Up is without any compensation whatsoever.
You agree that you shall be held liable for all contents provided by you on the Instant Pick Up platform in the event where your contents are held to be fraudulent, harmful or where your contents infringe on the rights of any corporate entity, third party rights or goes against any existing laws, rules and regulations.
You undertake that you have legal rights to all contents published by you at every point in time and you shall not post or publish any libelous or defamatory material which is harmful to anyone.
Instant Pick Up shall not be held liable for any acts or omissions of yours regarding contents provided by you.

Pricing and fees

(1) Every vendor on the Instant Pickup platform has a price list for various items and the prices differ. While placing an order, it is the duty of the client to choose any vendor of his or her choice according to the said client’s financial ability.
(2) Instant Pick Up charges fees for the services it provides and these fees are non-refundable except as provided under our Cancellation and Refund Policy. Instant Pickup charges a certain percentage from the vendors as agreed between such vendor and Instant Pickup. The clients of Instant Pickup are charged a flat fee of five hundred naira(N500.00) as logistics’ fee.

Vendors listing terms

Every Vendor who desires to register on the Instant Pick Up app shall provide the following information and abide by the accompanying obligations:
(1) As a vendor you agree to provide Instant Pickup with a comprehensive brochure containing the laundry and dry cleaning services which you render. You agree that this information will be displayed on Instant Pickup’s online catalogue
(2) You agree that before using the platform, you shall successfully register on the INSTANT PICKUP PORTAL which is www.instantpickup.com/vendor .
(3)You confirm and agree that you shall only deal with Instant Pickup at all material time and shall not have any direct dealings with the clients.
(4)You covenant to deliver express orders to Instant Pickup within 24hours from the when order is dropped off at the Vendor’s office.
(5) You covenant to deliver regular orders within(3) workings days from when order is dropped off at your office.
(6)You agree that any items or valuables found on clients’ clothing during the processing of such clothing by the vendor must be returned to Instant Pickup within a reasonable time.
(7)You agree to indemnify Instant Pick up against any claims or liabilities that may arise from any defect in the clothing items delivered to Instant Pickup while the said cloths where in the vendor’s custody.
(8)You confirm, agree and authorize Instant Pick Up to receive all money due to you from the Clients. You confirm that your payment shall be remitted to you on a weekly basis (specifically every Monday) after Instant Pickup must have deducted the percentage which it is entitled to.
(9)You agree to accept clothing items returned by the clients, provided such clothing still bears your tag or it is confirmed from the records of Instant Pickup and from your record that such items were in your custody. You agree that such Tag or records shall be valid proof of the fact that the said item(s) were or was in your custody. A return shall be done within 10days of the delivery to the client.
(10)You agree that you shall provide Bulk Wash services to interested clients upon signing up to the Bulk wash Plan.
(11)You agree that the Instant Pickup has the rights to use the pictures provided by you and further license the clients provider to use the pictures on its website during the duration of this agreement.
(12)You agree to furnish Instant Pickup with your bank account details for the purposes of remitting transaction proceeds.
(13)You agree to accept all damaged cloths returned to you within ten (10) days commencing from the date of pickup from your custody.
(14)You confirm that all the information you have provided regarding yourself are complete, true and correct to the best of your knowledge and in the event where any wrong information provided by you leads to a dispute or claim, you shall be solely liable.

Terms relating to clients

(1) You shall provide a brief, correct and true profile of yourself
(2) You are at liberty to place an order through any vendor of your choice which is listed on the Instant Pick Up Platform. You agree to pay the complete cost of your laundry including all fees that may be necessary in that regard.
(3)You agree and confirm that you shall make all payments regarding your laundry directly to Instant Pick Up.
(4)All payments regarding bookings are made to Instant Pick Up.
(5)You shall inform Instant Pickup about the existence of clothing item(s) of High Value while such items are being pickup from your home, office or any pickup location you may choose.
Items of High Value may attract an extra charge where necessary.
Instant Pickup or the Vendor shall not be liable for any items of High Value not declared upon pickup.
You agree to also notify Instant Pickup about any defect in your clothing item(s) while such items are being pickup. You further agree to thoroughly and adequately scrutinize your clothing item(s) immediately same is delivered to you in order to ascertain the existence or otherwise of any defect or damage.
(6)You agree that your cloths upon being pickup shall be delivered to you within a minimum of three days or in rare circumstances, a maximum of five days. In computing these days, Sundays and public holidays shall be excluded.
(7)You agree to return all damaged clothing item(s) within a maximum of five (5) days of receipt of same.
Upon receipt of such damaged clothing item(s), and confirmation that same was damaged while in the custody of the vendor, Instant Pickup shall notify the vendor accordingly and ensure that the vendor compensates the client according to the vendor’s indemnity policy or according to such terms as mutually agreed by both the vendor and the client. In the event where such damage is as a result of the negligence of Instant Pickup which took place while the clothing items were in its custody, the liability of Instant Pickup shall be five times the amount which it cost the client to launder or dry-clean the damaged clothing item(s).
You agree that any damage to clothing item(s) reported to Instant Pickup after five days of your receipt of same shall not be considered and Instant Pickup shall not take any responsibility for same.
(8)You agree to hold the Vendor solely responsible for any damage to your clothing item to the exclusion of Instant Pickup upon confirmation of the fact that such damage was due to the negligence, acts or omission of the Vendor.
(9)You agree to indemnify Instant Pickup, its directors, Governing Board, employees,agents,officers or contractors and hold them harmless from and against any and all claims ,liability, losses, expenses, suits, damages, judgements, demands and costs(including reasonable legal fees and expenses) incurred either by yourself or by the vendor and arising out of: (a) the acts or omission of the vendor (b) any accident, injury or death to persons, or loss of or damage to clothing, or fines and penalties which may result, in whole or in part, by reason of the negligence, acts and omission of the Vendor EXCEPT to the extent that such damage is due solely to the negligence of Instant Pickup.
You shall defend and settle at your own expense all suits and proceedings between yourself and any third party arising from the foregoing.
Any failure or delay by Instant Pickup or the client to exercise any right, power or privilege hereunder or to insist upon observance or performance by the other party of the provisions of this Terms and Conditions shall not operate or be construed as a waiver thereof.
The indemnity obligation by the client shall last in perpetuity.
(10)You agree that any claim settled by Instant Pickup shall be on the condition that it is accepted by you as full and final settlement after which the item(s) in question shall become the property(ies) of Instant Pickup.
(11). You confirm that all the information you have provided regarding yourself are complete, true and correct to the best of your knowledge and in the event where any wrong information provided by you leads to a dispute or claim, you shall be solely liable.

Cancelation and refund policy

(1) A client is at liberty to cancel an order once placed as long as the cloths have not been laundered or dry cleaned and such client intended to make card payment after delivery.
(2)Upon placing an order using mobile wallet, the cost of laundry is deducted after such order is placed. If a client cancels thereafter before the cloths are laundered or dry cleaned, Instant Pickup will confirm the status of the said cloths. If after the confirmation, it is discovered that the cloths had been laundered or dry cleaned before the cancellation, Instant Pickup shall not refund the said sum back to the wallet but if the cancellation was done before the cloths were dry cleaned, the sum deducted shall be returned within three days from the date the cancellation was brought to the notice of Instant Pickup.

Illegal activities / conduct

All users of the Instant Pick Up app are to conduct themselves in a good, responsible and orderly manner in line with all existing Laws, rules and regulations of both the government and the Instant pickup. Both Clients and Vendors are solely responsible for their respective conducts. You undertake not to engage in or carry out any nefarious activities capable of misleading any person or jeopardizing the name, character or identity of such individual or that of Instant Pick Up. All illegal activities are neither allowed nor condoned by Instant Pickup.


All users are allowed to make inputs, remarks and recommendations in areas deemed necessary to enable Instant Pick Up improve on its services. Upon submission of such recommendations, same is regarded as non-exclusive to you and you agree that we have a right free from any monetary compensation and an irrevocable permit to utilize and distribute the ideas and materials for any reason and you shall be entitled to no kind of payment whatsoever. To submit your recommendations, you may contact us by email.


The Parties agree that notices, request, demands or other communications required or permitted by the terms of this agreement will be given in writing and delivered to either at its registered or last known address or to such other addresses as either party may from time to time notify the other. The notice will be deemed to have been properly delivered
(a) immediately upon being served personally .
(b)when either party receives or acknowledges receipt, if sent by post; or
(c)the following day after being deposited with an overnight courier.


This Agreement shall at all times remain valid until such time when you or Instant Pick Up terminates the Agreement in accordance with the provisions contained herein.
(1) Instant Pick Up shall have the right to terminate this agreement at any time by giving you thirty (30) days' notice by email.
(2) Instant Pick Up shall terminate this Agreement without giving any notice to you if You are in breach of any terms. It is of the believe that such termination of agreement is reasonably but absolutely necessary to protect the personal safety and interest of Instant Pick Up, its directors, employees, personal representatives and third parties.
You have acted contrary and violated the rights of any user including third parties.
(3) More so, Instant Pick Up shall terminate this agreement without notice to you if:
To obey an order of a court of competent jurisdiction or comply with the rules and regulations of a government agency or institution.
You are in breach of this agreement or some other rules and regulations including third-party rights
The information provided by you during the account registration, listing as a vendor or while placing an order has been discovered to be false, incomplete, incorrect or fraudulent.
Your information provided do not meet our requirements and you have refused to comply to the issues raised despite several complaints and reminders
You have developed an attitude of cancelling orders either as vendor or client and have acted inappropriately towards Instant Pickup and the cloths placed in your care without any good reason for such behavior
If Instant Pick Up is of the believe that such termination of agreement is absolutely but reasonably necessary to protect the personal safety and interest of Instant Pick Up, directors, employees, personal representatives and third parties.
(5)The following penalties shall apply to you if it is investigated and discovered that you have been involved in any illegal, criminal or fraudulent activity of any form:
Cancellation of your access to Instant pickup.
Restriction or reduction of your access to the Instant Pick Up Platform
Suspension of your Instant Pick Up account depending on the severability and consistency of such breach.


Your usage of Instant Pick Up platform is solely on your own accord and free will. Your usage of the platform is solely at your own risk and Instant Pick Up gives you no warranties whatsoever be it expressly or by implication. You undertake and confirm that you have exercised due diligence and carried out a thorough and adequate investigation of the app and also on all laws and rules relating to listing as a vendor or placing orders as a client at any point in time. You do not place any reliance on any representations or statements made by us at any point in time. Instant Pick Up’s verification of any user is not a guarantee which you hold unto and you confirm, agree and accept any risk whether it is risk of bodily injury or death which may occur as an aftermath of your usage of this platform. In using this platform, all choices you make are solely your responsibility and it shall not be the responsibility of Instant Pick Up at any point in time be it now or in the future. Be notified that this disclaimer carries the full force of the law.


In deciding to use this platform, you shall solely bear every risk that may occur as a result of such usage. Instant Pick Up as well as its directors, employees, personal representatives, assigns and successors in title are neither liable or liable for any risks which may arise from your usage of this platform. Instant Pick Up is only liable and responsible for any negligent acts done by itself or its directors, employees, assigns, personal representatives and successors in title. Instant Pick Up’s total liability to a client as it relates to this Terms and Conditions or your usage of this platform shall be five times the cost of laundry or dry-cleaning of the damaged clothing item(s). In the case of a Vendor, Instant Pickup’s total liability shall not be more than five times the cost of laundry or dry-cleaning of the last clothing item(s) which was delivered to it. In the event where neither of these two scenarios have occurred, Instant Pick Up’s total liability shall not be more than N5, 000.00 naira only.


You shall indemnify, defend and hold harmless Instant Pick Up, its directors, employees, personal representatives, assigns and successors in title from and against any and all third party claims for damages, judgments, costs and expenses (including reasonable accounting costs and fees) that may occur by reason of (i) Your breach of any representations or any part of this Terms and Conditions;
(ii) Your negligence, recklessness or willful misconduct in any way related to matters covered by this Terms and Conditions
(iii) Your material breach of this Terms and Conditions;
(iv) Your violation of the protected rights of any third party including, without limitation, infringement of intellectual property rights of third parties
(v) liability for acts and omissions of anyone acting under your instruction.


If any of the provisions of this Terms and Conditions becomes invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the other provisions shall continue to be valid and not be affected.

Governing law and dispute resolution

Any controversy or claim of whatever nature arising out of or relating to the use of this platform shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. It is hereby agreed that any dispute between you and Instant Pick Up shall be settled amicably and in good faith. The parties further agree that in the event where they are unable to settle their disputes amicably, such dispute shall be referred to arbitration in accordance with Arbitration & Conciliation Act, Cap 18A, LFN 2004, headed by a single Arbitrator and the venue of the Arbitration shall be Nigeria. The language of arbitration shall be English. The decision of the arbitrators shall be final and binding on the parties involved. The cost of arbitration including fees and expenses of arbitration shall be borne equally by the parties. Instant Pick Up and yourself agree that all claims relating to granting an injunction as well as unauthorized use of intellectual property shall be instituted in a law court and shall not be submitted to arbitration.

Instituting class action or representative action

It is hereby agreed between you and Instant Pick Up that all right to institute a class action or a representative action are waived. This waiver applies to all kinds of claims.

Survival upon termination

In the event where you cease using your Instant Pick Up account as well as the Instant Pick Up platform, the Governing Law and Dispute Resolution Clause above and every other clause that reasonably should survive such termination shall survive and continue to apply.

Force majeure

Neither party is responsible for any failure to perform its obligations under this Agreement, if it is prevented or delayed in performing those obligations by an event of force majeure
(1) here there is an event of force majeure, the party prevented from or delayed in performing its obligations under this agreement must immediately notify the other party within five (5) days giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that party in performing its obligations under this agreement and that party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of this agreement and to fulfill its or their obligations under this Agreement.
(2) Upon completion of the event of force majeure the party affected must as soon as reasonably practicable recommence the performance of its obligations under this agreement.
(3) An event of force majeure shall not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event. (4) This agreement has no entitlement and Instant Pick Up has no liability for:
any costs, losses, expenses, damages during an event of force majeure; and
any delay costs in any way incurred by a user due to an event of force majeure.


Instant Pick Up reserves the right to change or alter this Terms and Conditions whenever the need arises and this shall be done without prior notice to you. You agree that you shall always read this Terms and Conditions thoroughly before using the platform or its associated services.

General provisions

I. You shall not delegate, confer or assign this Agreement, your rights and commitments contained herein without the consent of Instant Pick Up being sort and obtained. Instant Pick Up shall exercise the sole right to assign, exchange or delegate this Agreement and any rights and commitments contained herein, with 7 days’ prior notice and this right shall be without limitation. Your right to end this agreement whenever you so desire remains valid.

For enquiries, complaints or recommendations kindly contact us on any of the following: info@instantpickup.com